FAQ

Shipping

How long does delivery take?

For domestic and international orders, we use DHL shipping. Estimated delivery time is 3-7 business days.

What are the delivery fees?

Within Thailand: Free shipping for all orders.

International Shipping: Rates vary based on location and package weight. A minimum shipping fee of 20 USD applies to orders under 70 USD (fees may differ by country).

Can I track my order?

Once your order has been processed, you will receive a tracking link via email.

Payment

What payment methods do you accept?

We accept the following forms of payment:

  • Credit Card (Visa, MasterCard, JCB, American Express)
  • PromptPay QR (Thailand)
  • Alipay (China)

What currency are the products priced in?

Currently, babiemiue products are priced in THB. Please note that if your account is in a different currency, your credit card provider may apply a currency conversion fee.

Return & Exchange

Return & Exchange Policy

Returns or exchanges are available for products with manufacturing defects. All requests must be submitted through our website. Returned products must be in their original condition, including the box, barcode, accessories, and any complimentary items.

Eligibility

Online Purchases
Requests must be made within 7 days of receiving the product.
Returns or exchanges are accepted only for manufacturing defects arising from our craftsmanship.

In-Store Purchases
Products are checked by both staff and the customer at the point of sale.
If a manufacturing defect is found, an immediate exchange will be provided.

Non-Returnable / Non-Exchangeable

  1. Customer-caused damage
  2. Missing receipt
  3. Signs of use or reduced value
  4. Damaged or missing packaging
  5. Wear and tear over time
  6. Color differences due to screen display
  7. Purchases from unauthorized sellers or non-official websites

Notes

Natural leather creases and folds are normal and are not considered defects.
Handwoven products may not be perfectly uniform due to the handmade process, which preserves the natural character of the craftsmanship.
This is considered normal and not a defect.

Information Required for Return / Exchange Requests

Full name / Order number / Product name / Bank account details for refunds / Reason for return or exchange